You have poured your heart, soul, and countless cups of coffee into your small business. You turned your passion into a daily hustle and took your leap of faith into the business world.
You’re not just a business owner; you’re a dream chaser, a risk-taker.
But you’re missing out if your potential clients don’t know about the magic you’re weaving behind the scenes.
It’s time for authentic, heartwarming, and conversion-boosting tales that showcase how you transformed clients into loyal fans.
Testimonials play a pivotal role in the success of your business. Why? They provide valuable information that future clients need to decide whether they want to work with you.
Testimonials (aka social proof) are more than words on a page—they are your brand’s best trust-building and credibility tools.
Another perk is receiving valuable feedback on how your business is perceived. Do you need to change your services, processes, or staff? Can you implement changes that will enhance efficiency? What can you continue to do or invest in to provide the best client experience?
Feedback from your clients bridges the gap between uncertainty and confidence, so you connect with your ideal clients.
To collect compelling testimonials, you need ask the right questions. Your questions should resonate with both your business and your clients.
Here are a few sample questions to consider for your testimonial requests:
Looking for more testimonial ideas? Download my free guide “The Art of Testimonials!”
There are various ways to collect testimonials, including:
Leverage the client’s excitement right after a sale to request a review or feedback.
Set up email automation for testimonial requests. Automation benefits both you and the client. You can time the email based on the sale or service, ensuring clients can respond at their convenience.
Add QR codes to invoices, thank-you cards, business cards, and more. These codes can lead clients to a survey or your authentic Google Review link on your Google Business Profile.
Send personalized text messages asking for reviews. Timing is key; send the request soon after the experience before enthusiasm wanes.
Include testimonial requests in post-purchase or post-service surveys. This is particularly helpful if you are gathering data about a specific service or looking to learn more about the overall experience.
Many clients are comfortable and prefer video testimonials to share their feedback. Companies like Boast, Testimonial Hero, and Storyprompt offer video testimonial services (no affiliation). Plus, you can provide clients with questions in advance to guide the conversation.
Engage your audience by sharing success stories and asking for testimonials during specific campaigns.
Google Reviews are one of the most vital forms of social proof you can have. Request reviews using your unique Google Review link to ensure authenticity. Be sure to adhere to Google’s policies—read here for more on review gating.
To make the most of your testimonials, consider transforming them into concise, impactful snippets. These snippets are like movie trailers for your brand, leaving readers wanting more while conveying your service’s value and satisfaction.
Once you receive information from your client and you’ve selected snippets, choose the type of testimonial that will showcase your brand’s value the best.
Some types of testimonial options include:
Testimonials are your secret weapon for authentic insights into the real-world experiences of working with you and boosting your business’s reputation.
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A solid online presence is non-negotiable for businesses. While social media can be a starting point, having a dedicated website is essential.
Let’s explore why websites are vital for your business, the importance of crafting compelling website copy and design, and the essential pages every website should have.
As a business owner, you might wonder if investing in a website is worth the time and investment, especially with the power of social media. However, a well-designed, informative website holds immense value for your business.
People expect businesses to have websites. An outdated, disorganized, or unprofessional website can damage your business’s credibility. In fact, studies show that 75% of consumers judge a company’s credibility based on its website design.
Your website is a 24/7 extension of your business, accessible to a global audience. It’s your star employee who is never late, presents the best impression of your company, and provides the same level of stellar support to your clients.
Whether you’re a physical store or a service-based company, your website can expand your reach and help potential customers learn more about your products or services.
Unlike social media accounts, you have complete control over your website. Remember when Facebook, Instagram, and WhatsApp went down in 2021? Businesses relying solely on social media for advertising and sales lost customer communication.
Ensuring your clients have access to you and your services whenever they wish to engage is critical. I’m not suggesting to dismiss social media. However, all marketing efforts, whether related to social media, email marketing, or paid ads, are more successful with a website that potential and current clients can rely on for any information they seek.
Your domain name is your online identity, so choose it wisely. It’s advisable to opt for an SEO-friendly name. Conduct research before you select a domain provider. Be confident that the provider offers a seamless domain transfer experience if you change website platforms in the future.
There are multiple options for website platforms, ranging from DIY to WordPress to custom websites coded by hand.
If you ask ten different website designers, you will likely receive ten different answers. Even if a couple of them agree on one platform, such as WordPress, it’s likely that there will be a difference of opinion on the theme or the host you should use.
You may be wondering right now if it really matters that much if you use a DIY site or one platform over the other.
The answer is yes, it matters. Here are a couple of stats to consider:
SSL certificates are crucial for website security and SEO. A site with http is a kiss of death for your website. An SSL-secured website begins with “https” signifying a secure connection. Without it, your site will lose trust, causing visitors to bounce away.It’s a no-brainer and considered a must for your site.
Your website’s success heavily depends on its copy and design quality. Every copwriter out there will give you this piece of advice in some form—ensure you create compelling copy first, and then incorporate the design. Always.
Don’t force your copy to fit into a template; create a design based on your copy. If your website developer insists on sacrificing the quality of your copy to fit a template, find another website developer.
You have heard of SEO, but it’s okay if you find it confusing. There are different variations of SEO. Here’s a list of SEO options to consider:
Eventually, you want your website to incorporate all of these options. But for now, let’s focus on where it all starts—the content on your website.
Organic SEO focuses on optimizing your website to rank higher in search results without relying on paid advertising, resulting in sustainable long-term visibility and traffic. It builds authority and credibility, generates targeted traffic, and offers cost-effective marketing benefits, ensuring consistent visibility and attracting high-quality leads over time.
On-page SEO starts with high-quality content with each page of your website focused on a central keyword, service, product, or subject. Search engine algorithms are more sophisticated than ever, and improper practices like keyword stuffing are unacceptable.
Here are some examples of why organic SEO is important:
Website copywriting is about more than grammar and spelling; it’s how to define your brand and attract your ideal clients.
You may consider creating your website copy. But keep in mind the time and level of expertise needed to craft your message, such as:
A positive user experience (UX) is vital for your website. UX determines how your copy guides your website visitors through a specific journey or how to interact with your product or service. It’s also about creating a positive user experience, including fast loading times, easy navigation, and mobile responsiveness.
UX copy should prioritize addressing user needs, emphasizing the benefits and value they will gain by engaging with your brand or taking specific actions on your website.
Plus, your copy should encourage users to take desired actions, such as making a purchase, subscribing to a newsletter, or contacting your business, by employing persuasive language and clear calls to action. Key components include:
It’s intimidating to hit “publish” on a new or updated website. Your business will continue to grow and evolve, meaning your website will never be “done.” Don’t fall into the trap of thinking you have to include everything in the beginning.
When it is ready, publish. I’m not suggesting that you settle for good enough…but when it is ready, publish. Even if it’s publishing scared.
Your business website is essential for you, your clients, and the growth of your business. It is the foundation of many marketing campaigns.
Create a website that gives your clients the experience they deserve—and that you CANNOT give them on social media.
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background & credentials
I created TBW to help small businesses find the right words and website platform to create a sustainable website presence.
After launching in 2020, it became clear that my clients often need more than website copy and content—they also need an affordable, effective website solution between DIY website builders that don't perform and custom websites that are expensive (and rightly so!).
So I expanded my copywriting business to include website design as an add-on to website copywriting, so you can maximize your marketing dollars.
the bonus writer